Refund policy

At Imperial Coin Gallery, we are committed to providing authentic, high-quality collectible coins and a secure, reliable shopping experience for every customer.

30-Day Return Policy

We accept eligible returns within 30 days of the recorded delivery date.

To qualify for a return, the item must:

  • Be in its original, unused, and unaltered condition
  • Remain in its original packaging, protective holder, capsule, or sealed packaging
  • Include all original accessories, certificates, labels, and documentation, when applicable
  • Be accompanied by valid proof of purchase

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

To protect the integrity, condition, and collectible value of our products, the following items are not eligible for return:

  • Coins removed from sealed packaging, protective capsules, holders, or original packaging
  • Items that have been cleaned, polished, altered, scratched, damaged, mishandled, or modified after delivery
  • Customized, personalized, or special-order products
  • Final-sale or clearance items
  • Items returned without the original packaging, certificates, or included documentation
  • Items showing signs of use or improper storage

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, incomplete, or different from the item you purchased, please contact our customer support team within 7 days of the recorded delivery date.

Please provide:

  • Your order number
  • A clear description of the issue
  • Clear photos of the item received
  • Photos of the product packaging
  • Photos of the outer shipping package, when applicable

Please retain the item and all original packaging until your claim has been reviewed.

After reviewing the information provided, Imperial Coin Gallery may offer an appropriate resolution, including a replacement, exchange, store credit, or refund.

Return Authorization

Customers must contact our customer support team before returning an item.

Returns sent without prior authorization may not be accepted or processed. Once your return request has been approved, we will provide instructions regarding where and how to send the item.

Please do not return products to the address shown on the shipping package unless instructed to do so by our customer support team.

Refund Process

Once the returned item has been received and inspected, we will notify you whether the refund has been approved or declined.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that additional processing time may be required by your bank, credit card provider, or financial institution before the refund appears in your account.

Original shipping fees are non-refundable unless the return is caused by an error made by Imperial Coin Gallery or the item arrived damaged or defective.

Return Shipping

If the return is required because the item was damaged, defective, or incorrect, Imperial Coin Gallery will cover the approved return shipping costs.

For all other approved returns, the customer is responsible for return shipping expenses.

We recommend using a trackable and insured shipping service, especially when returning valuable collectible items. Imperial Coin Gallery is not responsible for returned packages that are lost, damaged, or delivered to the wrong address during return transit.

Order Cancellations

Orders may be canceled only before they have been processed or prepared for shipment.

Once an order has been processed or shipped, it cannot be canceled and must be handled in accordance with this Return & Refund Policy.

Cancellation requests are not guaranteed and should be submitted to our customer support team as soon as possible.

Exchanges

Exchanges may be available for eligible items, subject to product availability.

If the requested replacement item is unavailable, we may offer a refund or store credit after the returned item has been received and inspected.

Contact Us

For questions regarding returns, refunds, cancellations, damaged items, or incorrect orders, please contact our customer support team.

Imperial Coin Gallery is committed to reviewing every eligible request fairly and providing a professional shopping experience.

Thank you for choosing Imperial Coin Gallery.