Shipping policy

At Imperial Coin Gallery, we are committed to processing every order carefully and delivering it securely and efficiently.

Shipping Availability

Imperial Coin Gallery currently ships only to addresses within the United States.

We do not offer international shipping at this time. Orders placed with a shipping address outside the United States may be canceled and refunded.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

  • Shipping destination
  • Carrier operations and service availability
  • Severe weather conditions
  • Public holidays
  • Other unforeseen circumstances beyond our control

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address, package details, and selected shipping method.

Imperial Coin Gallery may occasionally offer free or discounted shipping promotions on qualifying orders. Any applicable promotion will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 24–48 hours for tracking information to become available or update in the carrier’s system.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase. Imperial Coin Gallery is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact our customer support team as soon as possible. Address changes cannot be guaranteed after an order has been processed or shipped.

Lost or Delayed Shipments

Although we work with trusted shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and provide your order number and tracking information. We will assist you in contacting the carrier and locating your shipment whenever possible.

Imperial Coin Gallery is not responsible for carrier delays or packages marked as delivered by the shipping carrier. However, we will make every reasonable effort to assist with delivery concerns.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of the recorded delivery date.

Please provide:

  • Your order number
  • Clear photos of the damaged item
  • Clear photos of the outer shipping package
  • Photos of any damaged protective packaging
  • A brief description of the issue

Please retain the item and all original packaging until your claim has been reviewed. After evaluating the information provided, we will offer an appropriate resolution based on the circumstances.

Contact Us

For questions regarding shipping, tracking, damaged packages, or order status, please contact our customer support team.

Imperial Coin Gallery is dedicated to providing every customer with a secure, reliable, and professional shopping experience.